【单选题】( )是指银行向在住房二级市场上购买同一银行个人住房贷款客户出售的住房(含商业用房)的自然人发放的贷款。
A.转按揭贷款
B.二手房贷款
C.个人住房按揭贷款
D.个人住房组合贷款
【单选题】The phone rings at work. You pick it up and the caller (1) into a complaint: "I asked for a catalogue three weeks ago and I still don’t have it! What kind of (2) are you running, anyway "
Don’t (3) explaining that half the staff is out with (4) flu. Well- intentioned though they may be, such explanations usually add to the complainer’s (5) because they come across as excuses. (6) the complainer has a (7) gripe, avoid belaboring what went wrong. (8) , agree, apologize and then move on to what can be done about it. Simply (9) : "You’re right. I’m sorry you haven’t received it yet. If I can have your name and address again, I’ll (10) put it in the mail to you today."
I recently (11) this approach firsthanD、The reception area in my doctor’s office was full. The man across (12) me had already (13) the pile of tattered magazines and was squirming in his seat, looking at his watch every few minutes. Finally he marched to the receptionist’s window and (14) on the glass. "What’s going on " he demanded (15) , "I had an (16) for three o’clock!"
"You’re right," said the receptionist, "I’m sorry you’ve had to wait so long. The doctor was held up in surgery. Let me (17) the hospital to see how much longer he’ll be. I (18) your patience."
Telling someone you’re sorry doesn’t mean you’re admitting guilt. It simply acknowledges his frustration and defuses the complaint. Then by taking action and focusing on what (19) be done rather than what hasn’t been done, you (20) a mistake before it gets bigger.
A.firm
B.legal
C.hostile
D.legitimate
【判断题】商业银行要靠一场运动式的突击来培育风险文化。( )
【单选题】() 是指由于利率、 汇率、 股票价格和商品价格的不利变动所带来的风险。
A、 经济风险
B、 市场风险
C、 流动性风险
D、 战略风险
【单选题】资产负债管理计划编制须结合考虑的因素不包括() 。
A、 宏观经济及市场因素
B、 微观经济因素
C、 客观发展历史因素
D、 全行战略规划因素